Trusted Best Sellers™ Return and Refund Policy

Last updated: September 28, 2026

Returns

You may request a return within 30 calendar days after delivery. Returns are subject to the eligibility requirements below. Contact us before sending an item back so we can review your request and provide return instructions.

To be eligible, an item must be in its original condition, unused or unworn where applicable, and include its original packaging, accessories, manuals, and tags where applicable. Please provide your order number or proof of purchase. We’ll let you know whether your return request is approved. Items sent without prior authorization may not be accepted.

Items that generally can’t be returned

Unless an item arrives damaged, defective, or incorrect, we don’t accept returns for swimwear and intimate apparel; baby products intended for personal use; opened or unsealed personal-care and hygiene products; used, washed, altered, or modified products; gift cards; digital products; or items clearly marked clearance or final sale at the time of purchase. This does not limit any rights you have under applicable law.

Damaged, defective, or incorrect items

Contact us as soon as possible if your item arrives damaged, defective, or incorrect. Include your order number, a description of the issue, and photos of the item and packaging if available. We’ll review the issue and provide an appropriate resolution, which may include a replacement, refund, or prepaid return shipping.

Return shipping and refunds

For an approved return that isn’t due to our error, you are responsible for providing and paying for return shipping. We’ll give you the correct return address and instructions after approving your request.

After we receive and inspect an approved return, we’ll notify you whether the refund is approved. Approved refunds are issued to the original payment method, typically within 5–10 business days after inspection. Your bank or payment provider may take additional time to post the funds. Original shipping charges aren’t refunded unless the return resulted from our error or applicable law requires otherwise.

Exchanges and cancellations

We don’t process direct exchanges. If you want a different size, color, or product, you may request a return if eligible and place a new order.

You may request cancellation until your item is fulfilled. After fulfillment, an eligible item may be returned under this policy. A cancellation request isn’t complete until we confirm it.

Legal rights

This policy does not limit any cancellation, withdrawal, or other consumer rights that apply by law, including rights for eligible EU customers.

Contact

For return or cancellation help, email Claims@trustedbestsellers.com and include your order number. Online chat is also available during support hours.