Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at email@trustedbestsellers.com. Please note that returns will need to be sent to the following address: 14605 Elm Street, Suite 1511 Upper Marlboro, MD 20773.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at email@trustedbestsellers.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@trustedbestsellers.com.

Trusted Best Sellers™ Returns & Refunds Policy

Last Updated: August 8, 2026

At Trusted Best Sellers™, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward return process designed to provide a fair and timely resolution.

Return Window

Most eligible items may be returned within 14 calendar days of the confirmed delivery date.

Items returned after the 14-day return period are not eligible for a refund unless otherwise required by applicable law.

Return Eligibility

To qualify for a return, items must:

• Be returned within 14 calendar days of delivery.
• Be in their original condition whenever possible.
• Include all original packaging, accessories, manuals, and tags, when applicable.
• Not show signs of excessive wear, alteration, misuse, or damage caused after delivery.

Proof of purchase or your order number is required for all returns.

Non-Returnable Items

For health, hygiene, safety, and product integrity reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Swimwear and intimate apparel
• Baby products intended for personal use
• Personal care and hygiene products that have been opened or unsealed
• Products that have been used, washed, altered, or modified after delivery
• Gift cards
• Digital products or downloadable content
• Clearance or final-sale merchandise (when identified at the time of purchase)

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 calendar days of delivery.

To help us resolve the issue quickly, please include:

• Order number
• Description of the issue
• Photographs of the product and packaging, when applicable

After review, we will provide instructions for replacement or refund.

How to Start a Return

To request a return:

1. Contact our Customer Support team.
2. Provide your order number and reason for the return.
3. Wait for return authorization and shipping instructions before sending your item.
4. Securely package and mail the item using the provided instructions.

Returns sent without authorization may experience processing delays.

Return Shipping

Unless the return is the result of our error, customers are responsible for return shipping costs.

If an item arrives:

• Damaged
• Defective
• Incorrect

Trusted Best Sellers™ will provide an appropriate resolution, which may include prepaid return shipping when applicable.

Refunds

After your returned item has been received and inspected, approved refunds will be issued to the original payment method.

Refunds are typically processed within 5–10 business days after inspection. Your financial institution may require additional time before the funds appear in your account.

Original shipping charges are non-refundable unless the return resulted from our error.

Exchanges

At this time, we do not process direct exchanges.

If you would like a different size, color, or product, please return the eligible item for a refund and place a new order.

Order Cancellations

Orders may be canceled before they enter processing or shipment.

Once an order has begun processing or has shipped, it can no longer be canceled but may qualify for return under this policy.

Contact Us

For return assistance or questions regarding your order, please contact us:

Email: Claims@trustedbestsellers.com

Our online chat service is also available during extended support hours.

Please include your order number whenever possible so we can assist you as quickly as possible.